FAQ
Jetzi was born from 15 years of professional artistry and a simple belief: beauty should feel effortless, elevated, and accessible to everyone. Designed by a lash and makeup expert, each Jetzi product blends professional performance with everyday simplicity.
We create lashes that look editorial, apply in seconds, and fit into real life — no appointments, no overwhelm, no compromise.
This is beauty that works for you, not the other way around.
GENERAL
WHAT IS JETZI
Jetzi is a beauty brand created by a pro makeup + lash artist with 15+ years of experience. Every product is designed to simplify beauty while delivering salon-quality results.
ARE JETZI LASHES FOR BEGINNERS
Yes — our lashes are intentionally designed for easy, intuitive application, even for first-time wearers.
ARE YOUR PRODUCTS SAFE FOR SENSITIVE EYES
Jetzi products are formulated to be gentle. However, sensitivities vary, so we always recommend patch-testing if you’re unsure.
PRODUCTS
HOW LONG DO YOUR LASHES LAST?
Depending on the style and your routine, Jetzi lashes can last up to 7 days when applied and cared for properly.Answer
WHAT MAKES JETZI PRODUCTS DIFFERENT
All Jetzi products are designed by a beauty industry professional. You get pro-level quality, plant-based band technology, editorial styling, and effortless application — at an accessible price point.
WHICH LASH STYLE IS FOR MY EYE SHAPE
We recommend taking our Lash Finder Quiz, which matches your eye shape, experience level, and aesthetic preferences to your ideal lash.
APPLICATION + CARE
HOW DO I APPLY
Each product page has a detailed step-by-step tutorial. Our lashes are designed to apply in under 60 seconds with minimal tools.
CAN I SHOWER IN IN JETZI LASHES
Our long-wear styles are made to handle daily life, including light water exposure and sleep, when properly applied.
DO JETZI LASHES DAMAGE MY NATURAL LASHES
No — when applied and removed as recommended, Jetzi lashes are designed to be gentle on your natural lashes.
SHIPPING + ORDERS
WHERE DO YOU SHIP
We ship within the United States and to select international regions.
HOW LONG DOES SHIPPING TAKE
Orders typically ship within 1–3 business days. Delivery time depends on the method selected at checkout.
CAN I CHANGE OR CANCEL MY ORDER
If your order has not been fulfilled, we may be able to adjust it. Once it ships, changes cannot be guaranteed.
DO YOU OFFER TRACKING
Yes — you will receive a tracking link as soon as your order is shipped.
RETURN AND SUPPORT
WHAT IS YOUR RETURN POLICY
For hygiene reasons, used or opened lash products cannot be returned. Unopened items may be eligible within 14 days. Please review our Return Policy for details.
MY ITEM ARRIVED DAMAGED
Contact our support team at support@jetziness.com with your order number and a photo, and we will assist you.
JETZI PRO
WHAT IS JETZI PRO
Jetzi PRO is our professional artist program offering exclusive discounts for MUAs, cosmetologists, estheticians, and certified beauty pros.
HOW MUCH DO PROs SAVE
MUAs & Cosmetologists: Up to 40% off
Estheticians: 30% off
IS JETZI PRO OPEN
Not yet — but you can join the waitlist to be notified as soon as applications open.
WHAT DO I NEED TO APPY
Applicants will be asked to upload a professional license, certificate, or portfolio link.
AFFILIATES
DO YOU HAVE AN AFFILIATE PROGRAM
Yes — creators, MUAs, influencers, and beauty educators can earn commission through Jetzi’s affiliate program.
HOW DO I APPY
Our affiliate program runs through Impact. Visit our Affiliate Page to apply.
DO AFFILIATES RECEIVE FREE PRODUCT
Select partners may receive PR or paid opportunities based on performance and alignment.