Refund policy

JETZI RETURN POLICY

BECAUSE OF THE NATURE OF OUR JETZI PRODUCTS + SANITARY CONCERNS WE DO NOT OFFER REFUNDS ON ANY OF OUR JETZI PRODUCTS, AT THIS TIME.

IN THE UNLIKELY EVENT THERE IS A MANUFACTURER DEFECT OR ANY QUALITY CONCERNS BEYOND THE CLIENTS CONTROL, PLEASE SUBMIT A RMA - RETURN MERCHANT APPLICATION - REQUEST WITHIN 14 DAYS OF DELIVERY. ​

ALL RETURNS / EXCHANGES MUST BE AUTHORIZED THROUGH OUR RMA PROCESS. 

WE DO NOT TAKE RESPONSIBILITY FOR ORDERS SHIPPED BACK TO USE WITHOUT THIS APPROVAL.

ONCE YOU HAVE SUBMITTED THE RMA FORM PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR A RESPONSE FROM OUR TEAM. ONCE YOUR APPLICATION IS APPROVED YOU WILL BE EMAILED INSTRUCTIONS ON THE NEXT STEPS.

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JETZI IS NOT RESPONSIBLE FOR ANY SHIPPING FEES​

* PLEASE PACKAGE THE RETURNED / EXCHANGED ITEM WITH CARE, PRODUCTS DAMAGED DURING RETURN SHIPPING WILL NOT BE REFUNDED / EXCHANGED.

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RETURNED / EXCHANGED ITEMS WILL BE PROCESSED WITHIN 1 WEEK FROM RECEIVING PACKAGE.