JETZI RETURN & REFUND POLICY

Due to the hygienic nature of our products, all sales are final. We do not accept returns or exchanges for products that have been opened, used, or simply no longer wanted.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, we're happy to help.

To be eligible for a replacement or refund, you must:

• Contact us within 7 days of delivery
• Include your order number
• Provide clear photos of:
  • The damaged or defective product
  • The product packaging
  • The shipping box (if applicable)

Claims submitted without photo documentation cannot be processed.

Once your claim has been reviewed and approved, Jetzi will determine, at our sole discretion, whether a replacement, store credit, or refund is appropriate.

Non-Refundable Situations

Refunds or replacements will not be issued for:

• Products that have been used or worn
• Personal preference or change of mind
• Improper application or misuse
• Failure to follow product instructions
• Orders returned without prior authorization
• Shipping delays caused by the carrier
• Packages marked as delivered by the shipping carrier

Lost or Stolen Packages

Once an order has been transferred to the shipping carrier, Jetzi is not responsible for lost or stolen packages. If your tracking indicates your package was delivered but you cannot locate it, please contact the shipping carrier directly to file a claim.

Chargebacks

If you experience an issue with your order, please contact our customer support team before filing a payment dispute. Filing a chargeback without first allowing us the opportunity to resolve the issue may delay or prevent future purchases.